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Refund Policy

Effective Date: August 14, 2026 Last Updated: August 18, 2026

This Refund Policy applies to paid subscriptions ("Pro" or any other paid tier) for Fairvo (the "Service"), operated by LEDGERWORKS GROUP LLC ("Company," "we," "us," or "our").

1. 14-Day Money-Back Guarantee

If you are not satisfied with your paid subscription, you may request a full refund within 14 calendar days of your initial purchase, no questions asked.

  • The 14-day window starts on the date your paid subscription is first purchased (i.e., your initial checkout date), not on any later renewal date.
  • This guarantee applies once per customer/account. It covers your first subscription purchase only and does not reset with each renewal.
  • This guarantee applies to both the monthly plan ($29.99/month) and the annual plan ($299.99/year). An annual subscriber who requests a refund within 14 days of the initial charge receives the full $299.99 back.
  • To request a refund under this guarantee, contact us at support@fairvoapp.com within 14 days of purchase. We will process approved refunds within 5–10 business days to your original payment method.

2. Refunds After the 14-Day Window

Purchases and renewals outside the 14-day window are reviewed case by case. We will issue a refund:

  • Where required by applicable law (including certain consumer protection laws in your jurisdiction);
  • Where we made a billing error (e.g., you were charged twice, or charged after a properly submitted cancellation);
  • At our sole discretion on a case-by-case basis.

If you cancel your subscription after the 14-day window, your cancellation takes effect at the end of your current billing period, and you will continue to have access to paid features until that date. We do not provide prorated refunds for the unused portion of a billing period.

3. How Refunds Are Processed

All payments are processed through Paddle.com Market Limited, our payment processor and merchant of record. Approved refunds are issued back to your original payment method through Paddle and may take a few business days to appear on your statement, depending on your bank or card issuer.

To request a refund, contact support@fairvoapp.com with the email address associated with your account. You may also be able to request a refund directly through the receipt/invoice email sent by Paddle at the time of purchase.

4. Free Tier and Trials

The free tier of the Service (including any limited monthly invoice uploads or comparison views) is not a paid purchase and is not subject to this Refund Policy. If we offer a free trial of a paid tier, no charge occurs until the trial ends, and this Refund Policy applies to the first charge following the trial.

5. Subscription Cancellation Is Separate From Refunds

Canceling your subscription stops future billing but does not, by itself, refund past charges. If you want both to cancel and to be refunded for a charge within the 14-day window, please state that clearly in your request to support@fairvoapp.com.

6. Contact Us

Refund requests and questions about this policy can be sent to:

LEDGERWORKS GROUP LLC Email: support@fairvoapp.com LEDGERWORKS GROUP LLC
7901 4th St N STE 300
St. Petersburg, FL 33702
USA

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